Returns & Refunds Policy

Last updated: October 27, 2026

This Returns & Refunds Policy applies to all orders placed on the Lullanest online store, wherever you are located. Nothing in this policy limits or excludes any mandatory rights you have as a consumer under the laws of your country of residence. Where local law grants you greater rights, those rights prevail.

1. 14-day returns (right of withdrawal)

You may return your order for any reason within 14 days after the day you (or a person you designate) receive the last item of your order.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, this is your statutory right of withdrawal. You may exercise it by sending us any clear statement (for example, an email) informing us of your decision to withdraw from the contract. To meet the deadline, it is enough to send your notice before the 14-day period expires.

2. How to start a return

Email us at amoreases@gmail.com with:

• Your order number and the name used to place the order;
• The item(s) you wish to return;
• Photos of the item(s) if they arrived damaged, defective or incorrect.

We will reply with the return address and instructions. Please do not send any item back before contacting us: our products are dispatched from fulfilment centres that do not accept unannounced parcels, and items sent to any other address (including the address shown on the original package) may be lost and cannot be traced by us.

You must send the item(s) back within 14 days after notifying us of your return.

3. Condition of returned items

Items should be returned unused, clean, complete with all parts and accessories, and in their original packaging where possible. You may handle the product only as you would in a shop to check its nature, characteristics and functioning.

Because this is a baby-care product, items that show signs of use beyond such inspection (for example, stains, odours, wear, or use with a child) may have their refund reduced to reflect the loss in value, as permitted by applicable law.

4. Return shipping costs

Unless the item is defective, damaged on arrival or not what you ordered, you are responsible for the cost of returning the item. The return address may be located in a different country from yours, so return costs may vary. We recommend using a tracked shipping service and keeping proof of postage; we cannot be responsible for returns lost in transit that were sent without tracking.

If the item is defective, damaged or incorrect, we will cover the return cost or, at our discretion, refund or replace the item without requiring a return.

5. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

• EU, EEA and UK consumers: we will refund the price of the product and the cost of standard delivery within 14 days of being informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. Any extra cost for an express or premium delivery method you chose will not be refunded.
• All other countries: we will refund the price of the returned product within 14 days of receiving the return. Original shipping charges are non-refundable, except where the item was defective, damaged or incorrect, or where local law requires otherwise.

Refunds are issued to the original payment method, at no additional fee to you. Your bank or payment provider may need additional time to process and post the refund.

6. Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us at amoreases@gmail.com, ideally within 7 days of delivery, with your order number and clear photos or a short video of the issue. This request helps us resolve the problem quickly and does not affect your legal rights.

Depending on the issue and the law applicable to you, we will offer a replacement, repair or full refund.

7. Legal guarantee

Consumers in the EU, EEA and UK benefit from a statutory guarantee of conformity for goods that are faulty or not as described (at least 2 years in the EU, and longer in some countries, such as 3 years in Spain). Consumers elsewhere benefit from any similar protections provided by their local law. This policy is in addition to, and does not replace, those rights.

8. Cancellations

You may cancel your order free of charge at any time before it has been shipped by emailing us with your order number. Orders are usually processed within 1–3 business days. Once an order has shipped, it can no longer be cancelled, but you may return it under Section 1.

9. Exchanges

We do not offer direct exchanges (for example, for a different colour). To exchange an item, return it under this policy and place a new order, or contact us and we will help you.

10. Refused or unclaimed parcels

If you refuse delivery or fail to collect your parcel and it is returned to us, please contact us. Where permitted by applicable law, we may deduct the original shipping costs and the cost of the parcel being returned to us from your refund. For EU, EEA and UK consumers, refusal within the withdrawal period is handled as a withdrawal under Sections 1 and 5.

11. Payment disputes

If you have any problem with your order, please contact us first. We are committed to resolving issues quickly and fairly, and most problems can be solved faster by email than through a payment dispute. We reserve the right to provide evidence of delivery and of our communications to your payment provider in the event of a dispute.

12. Contact

To start a return, request a cancellation, report a damaged item or ask any question about this policy, email us at amoreases@gmail.com. We aim to respond within 48 hours on business days. Further contact details are available in our Contact Information page.