Legal notice

1. Website owner

This website is operated under the brand Lullanest, which sells baby-care products to customers worldwide.

The full identification details of the website owner are available on request by email, and will be provided to any customer or competent authority as required by applicable law.

Please do not send products to any address without contacting us first. To return a product, follow the instructions in our Returns & Refunds Policy.

2. Purpose and acceptance

This Legal Notice governs access to and use of this website (the "Website"), through which Lullanest offers baby-care products for sale. By accessing or using the Website, you accept this Legal Notice. Purchases are also governed by our Terms of Service, Shipping Policy, Returns & Refunds Policy and Privacy Policy.

3. Use of the Website

You agree to use the Website lawfully and in good faith, and not to use it to carry out fraudulent activities, damage or overload the Website, introduce malicious code, or infringe the rights of Lullanest or third parties. We may suspend access or cancel orders where we reasonably suspect fraud or misuse.

4. Product information and safe use

We make every effort to describe our products accurately. Colours may vary slightly depending on your screen, and images may include styling items that are not part of the product.

Child safety: the foldable bassinet included in our backpack is intended for short, supervised rests and nappy changes. Always keep your baby within sight and reach, use it on a flat, stable surface, follow the instructions and age/weight limits supplied with the product, and stop using it once your baby can roll over, sit up or push up on hands and knees. It is not a substitute for a certified cot or crib for unsupervised or overnight sleep. Never leave a baby unattended in the product.

5. Intellectual property

The Lullanest name and logo, the design of the Website, and the texts and graphics created by us are owned by the Website owner or used under licence. You may not reproduce, distribute, publicly communicate or modify them for commercial purposes without our prior written consent. Any third-party trademarks or content shown on the Website belong to their respective owners.

6. Liability

We aim to keep the Website available and its content accurate and up to date, but we do not guarantee uninterrupted access or that the Website is free of errors or viruses. To the extent permitted by law, we are not liable for damages arising from technical interruptions, misuse of the Website, or content of third-party websites linked from it.

Nothing in this Legal Notice excludes or limits our liability where this cannot lawfully be excluded or limited, including liability for defective products or the mandatory rights of consumers.

7. Links to third-party websites

The Website may contain links to third-party websites (for example, payment providers, carriers or social networks). We have no control over these websites and are not responsible for their content or privacy practices.

8. Personal data and cookies

Personal data collected through the Website is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) and other privacy laws that apply where our customers live, as described in our Privacy Policy. The Privacy Policy explains what data we collect, why, and how you can exercise your rights.

9. Changes

We may update this Legal Notice to reflect legal or operational changes. The version published on the Website at the time of your visit applies.